Support

Open the app and go to the Wallet tab, then tap Restore in the top-right corner. Make sure your device uses the same Apple ID you originally purchased with. If you signed in with Apple in Saga Shelf, sign in again on the new install and your balance, unlocked chapters, and Premier status come back with your account.

Token purchases are validated by Apple before being credited to your account. If a purchase appears in your Apple receipt but tokens aren't showing up, try:

1. Go to the Wallet tab and tap Restore.

2. Fully quit Saga Shelf and reopen it — purchases re-sync on launch.

3. If tokens still don't appear after a few minutes, contact us with your purchase date and the tier you bought and we'll straighten it out.

Unlocked chapters are tied to your Saga Shelf account. If you reinstalled the app or switched devices, sign in with Apple from the Profile tab so the app can find your account.

If the problem persists, please reach out below.

Sign in with Apple requires an Apple ID to be signed in on your device. Open Settings → Apple ID on your device and make sure you're signed in. If Apple sign-in fails repeatedly, try these steps:

1. Check that Apple's services are online at apple.com/support/systemstatus.

2. Restart Saga Shelf and try again.

3. If the problem continues, let us know what error message you see.

Yes — when you sign in with Apple on multiple devices, your token balance, unlocked chapters, and reading progress are kept in sync through your Saga Shelf account.

No. Saga Shelf creates an account for your device automatically, so you can buy and spend tokens right away. Signing in with Apple is optional and lets you keep your tokens and progress if you change devices.

Premier is an optional subscription that unlocks every chapter of every book while it's active. Eligible new subscribers can start with a free trial. To cancel, open Settings → your name → Subscriptions on your device, or tap the Premier card in the Profile tab. Cancel at least 24 hours before your renewal (or trial end) date to avoid being charged.

The first three chapters of every book are free. After that, unlock chapters with tokens (or a whole book at a discount), or read everything with Premier. You can also earn free tokens every day with the daily check-in.

You can download any chapter you've unlocked. Open a story, long-press or tap the download button on any unlocked chapter, and it will be available in the Downloads tab for offline reading.

Open the Profile tab, scroll to the bottom, and tap Delete Account. This permanently removes your account, library state, token balance, and all associated data from our servers. Unspent tokens are not refundable, so you may want to use them up first.

We'd love to hear about it — the contact form below goes straight to us. The more detail you can share (device model, iOS version, what you were doing), the faster we can help.